FAQs

How to Order

Making Changes to an Order

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can, however, cancel an order at any point before it ships out. You can then place a new order for the correct product.

To cancel an item, you can LOG IN to your purchase history and click the cancel button or contact our customer service team with your request.

Cancelling an Order

We recommend you cancel your order online. You may also cancel your order by contacting customer service, but due to time differences, we cannot guarantee customer service will receive your request before the order ships.

How to Track

Once your order is shipped, you will receive an email confirmation containing your tracking number and a link to track your package's journey. You can also log in to your Enimay account to view order history and tracking information for all your purchases.

How Do I Find Out My Hat Size?

Using the size chart on every single listing within the photos section

Can I Buy Hats in Bulk?

At Enimay, we value our customers' preferences and needs. While we primarily offer our products through individual sales, we understand that some customers may have a requirement for larger quantities. We are pleased to inform you that we offer bulk purchase options for certain products.

To better assist you, could you please provide us with more details? 

Specifically:

Product Details: Let us know which specific products you are interested in purchasing in bulk. Providing product names or codes will help us understand your requirements accurately.

 

Quantity: What is the estimated quantity you are looking to purchase in bulk? This information will allow us to determine the availability of the requested quantity and any potential discounts.

 

Purpose: Please briefly describe the purpose of the bulk purchase. Are you purchasing for an event, corporate gifting, resale, or another purpose?

Once we have this information, we can provide you with details on availability, pricing, and any applicable discounts for bulk purchases. Our aim is to ensure that your needs are met and that you receive the best possible value for your purchase.

Do Hats Cause Hair Loss?

Hats, in general, do not cause hair loss. Hair loss is a complex issue that can be attributed to various factors such as genetics, hormonal changes, medical conditions, and lifestyle choices. Wearing a hat, even on a regular basis, is not a direct cause of hair loss. 

Breathability: Modern hats are designed to be breathable and allow air circulation to the scalp. Properly designed hats made from breathable materials like cotton or moisture-wicking fabrics ensure that the scalp remains well-ventilated, reducing the likelihood of any negative impact on hair health.

Friction: Some people worry that the friction between the hat and the hair might lead to hair loss. However, the friction caused by wearing a hat is minimal and insufficient to cause hair loss, especially if the hat is well-fitted and not excessively tight.

Traction Alopecia: Traction alopecia is a form of hair loss that occurs when hair is pulled tightly for extended periods, causing stress on the hair follicles. This can be an issue with hairstyles that involve tight braids, ponytails, or hair extensions. Hats, if not overly tight, do not exert the consistent tension required for traction alopecia to develop.

Temporary Hair Flattening: Wearing a hat might cause temporary hair flattening or create minor impressions in the hair. However, this doesn't result in permanent hair loss. The hair will return to its normal state after washing or restyling.

Hair Growth Cycle: Hair loss is often a result of disruptions in the natural hair growth cycle. Factors like genetics, hormonal changes, and stress have a much more significant impact on the hair growth cycle than wearing a hat.

Hygiene: Proper hat hygiene, including regular washing and avoiding sharing hats with others, can help prevent any potential issues related to hair health.

It's important to note that if you notice excessive hair shedding or hair loss, it's advisable to consult a medical professional or dermatologist. They can help determine the underlying cause of the hair loss and provide appropriate guidance and treatment options.

In summary, wearing hats does not directly cause hair loss. In fact, hats can offer protection against harmful UV rays and help maintain the health of your scalp and hair by shielding them from environmental factors.

What Is the Best Hat for Each Season?

Straw hats for the summer, Pinch hats for the winter