All purchases must be returned in their original condition (unworn with original tags attached) within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
Domestic Returns
All domestic orders ship with PREPAID return mailing labels. To ship an item back to ENIMAY, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. To mail your package, you can:
- Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
- Leave the package off at a location that has a daily UPS pick-up.
If you decide to send your return back without using the return label that we have provided, please address your return to the following address:
Enimay
Attn: Returns & Exchanges
615 South Clara St.
Anaheim, CA 92804
US
Keeping Your Return in Original condition
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.